Achievements in Customer and Employee Experience: 2023 honorees

October 3, 2023 | Lisa Schulte, Laurie Day | 9 min read
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Happy CX Day! To celebrate, we’re honoring this year’s winners of the Achievements in Customer and Employee Experience—utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees.

How utilities can detect and predict Level 2 EV charger activity to improve capacity planning and grid impacts

September 28, 2023 | Will Gifford, Bryan Jungers | 4 min read
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EVs are on the rise and, with them, Level 2 chargers. And while individual EVs have a minimal impact on the grid, higher concentrations and an increase of Level 2 chargers can stress the distribution system. Read this blog post to learn how a data-driven approach can help utilities plan for EVs.

Transportation electrification: Where we’re going and how we got here

September 26, 2023 | Bryan Jungers | 7 min read
When it comes to transportation electrification (TE), most utilities have been in hurry-up-and-wait mode for the past few decades. And while there’s a new sense of urgency, there’s still uncertainty. To better understand TE, let’s discuss how history shaped the utility response over the years.

Powering the future: Duquesne Light Co.’s quest for grid modernization with continuous innovation

September 14, 2023 | Devon Grodkiewicz | 7 min read
We recently spoke with Dr. Elizabeth Cook, director of advanced grid systems at Duquesne Light Co., about the utility’s pursuit of continuous innovation and approach to grid modernization. Read this blog post to learn more and hear about E Source’s role.

From Alaskan wilderness guide to utility innovator: Three questions for Marianne McElroy

September 11, 2023 | Sannie Sieper, Marianne McElroy | 6 min read
Fresh off a 10-year journey leading numerous customer experience, customer engagement, and utility modernization efforts at Eugene Water & Electric Board, Marianne McElroy has joined E Source to run the Customer Engagement Solutions research team. Learn more about Marianne!

5 limitations for marketers to keep in mind when using AI

September 6, 2023 | Luba Abrams | 3 min read
AI will transform how utility marketers do their jobs. The potential benefits for your team are huge, but there are still many caveats to consider before using the technology. If you plan to use AI at your utility, here are five limitations to consider.

How market research helps keep utilities’ fingers on the pulse of an ever-changing landscape

August 24, 2023 | Rachel Cooper | 4 min read
Did you know? Market research can empower utilities to navigate the hurdles and pressure to meet ambitious goals, maximize their resources, and effectively engage their customers, ensuring a sustainable and successful future.

It’s time to roll up our sleeves: A closer look at this year’s inspiring Forum keynote sessions

August 22, 2023 | Sara Patnaude | 6 min read
The keynote speakers at the E Source Forum 2023 won’t be shy about addressing the challenges our industry is facing now and will continue facing in 2024 and beyond. Let’s take a closer look at what you can expect this year from our opening and closing keynote sessions.

One year in: Analyzing the Inflation Reduction Act through the lens of affordability and equity

August 17, 2023 | Ben Nathan, Jamie Wimberly | 5 min read
We’re one year in to the Inflation Reduction Act. How is this milestone legislation impacting energy and affordability issues? Read on to get our perspective.

Consider banking status when examining utility customer payment needs

August 15, 2023 | Lisa Schulte, Dannah Moore | 6 min read
Banking status affects how customers pay their bills and is an important demographic to consider when examining customer payment needs. Learn how banking status and income level affect utility customers’ payment behaviors and how utilities can offer equitable payment options to customers.