Josh Sorensen joined E Source in 2022 as a staff writer. Josh has six years of international experience as a formal classroom educator, starting as a Peace Corps volunteer in Mozambique in the education sector. And later, Josh worked as a science and English teacher with the Japan Exchange and Teaching Program at a STEM high school in Oshu, Japan. Josh is a member of the National Association of Science Writers and holds a BS in marine biology from the University of West Florida.

Content by this author

How is China’s EV demand affecting the costs of energy storage systems in the US and Canada?

Joshua Sorensen
December 13, 2023

In this webinar recap, we look at the factors affecting global lithium prices and battery supply around the world. We also explore China’s effect on global battery prices and what it means for US energy storage systems. Lastly, we share our predictions for battery market growth in 2024.

Embrace empathy in utility bill communications

Joshua Sorensen, Hailey Gish, Paige Martin Cox
December 6, 2023

By understanding customers’ emotions at different billing touchpoints, your team can better communicate about high bills, rate increases, and billing assistance programs. In this report, we offer tips to create more-empathetic messaging in bill communications to low- and moderate-income customers.

How can residential customers lower their winter heating bills?

Joshua Sorensen, Robbie Johnson
November 27, 2023

We offer tips on how residential customers can lower their energy use and save money on heating this winter. We cover measures that customers can do themselves to keep heat in and the cold out. And we list other measures that contractors can do for them.

Highlights from the marketing and communications sessions at the Forum 2023

Joshua Sorensen
October 18, 2023

Utility professionals gathered at the E Source Forum 2023 to take part in marketing and communications sessions. Topics of discussion included engaging low-income customers, shaping campaigns with market research data, maintaining business customer relationships, and holding customers' attention.

The quilt for a better tomorrow: A metaphor for the Sustainable Utility

Joshua Sorensen
November 7, 2022

We were honored to have NiSource’s Jennifer Montague deliver the opening keynote at the E Source Forum 2022. Discover why she thinks utilities should use quilting as a guide for planning for a sustainable energy future and how the four main parts of a quilt represent vital parts of the plan.