Dannah Moore joined the E Source Editorial team as a staff writer in the summer of 2022. She works closely with E Source and industry experts to deliver innovative information and help utilities make sustainable decisions. Before coming to E Source, Dannah worked in the hospitality industry and earned a BA in English from the University of Missouri–Columbia.

Content by this author

Consider banking status when examining utility customer payment needs

Lisa Schulte, Dannah Moore
August 15, 2023

Banking status affects how customers pay their bills and is an important demographic to consider when examining customer payment needs. Learn how banking status and income level affect utility customers’ payment behaviors and how utilities can offer equitable payment options to customers.

Should utilities accept cryptocurrency for customer bill payment?

Bryan Jungers, Dannah Moore
August 9, 2023

To help you decide whether to start accepting utility bill payments via cryptocurrency, we examine the demand for this payment method among utility customers and the possible impacts of blockchain and cryptocurrencies on the energy industry.

7 steps for building your utility’s content strategy

Joy Herbers, Dannah Moore
March 16, 2023

Content strategy guides how you create and manage content to meet customer needs and support business objectives. You can produce content without a strategy, but it will be inconsistent and without purpose. To build and mature your utility’s content strategy, we recommend taking these seven steps.

How to make your utility programs more equitable

Dannah Moore
November 10, 2022

Quinn Parker, founder and CEO of Encolor, closed out E Source Forum 2022 by defining what it means to operationalize equity in utility programs. Here are three actions you can take at your utility to make your programs more equitable.

5 tips for creating an effective high-bill alert program

Dannah Moore, Lisa Schulte
August 30, 2022

High-bill alerts let your customers know when they’re likely to have a costly bill based on their energy usage. A well-designed high-bill alert program can reduce the number of calls your contact center receives from upset customers who have high energy bills.