Matt Burks oversees new product development, strategic partnerships, and corporate strategy for E Source. His years advising North America’s largest utilities support a robust understanding of the connections between energy, technology, society, and policy. Matt is an industry thought leader in the rapidly evolving electric and gas utility sectors, with a vision for innovating energy-related products and services and an extensive knowledge of customer experience. He focuses a behavioral lens on energy consumers and takes a holistic view of utility markets, disruptive technologies, and new business models.

A nationally recognized speaker on energy technology, product innovation, policy and society, and customer experience strategy, Matt has spoken at conferences for Edison Electric Institute, American Gas Association, American Public Power Association, and National Rural Electric Cooperative Association, among others. He has also authored articles on Energy Central, American Gas magazine, and FierceEnergy, and his work has been cited in The Wall Street Journal, Intelligent Utility magazine, and other respected publications. Closely tied to the cleantech community, Matt serves as a department chair for the Energy Fellows Institute, a regional chair for the Cleantech Open, and an advisor to early-stage energy-related start-ups. He holds an MA in environmental management from Duke University and a BA from Cornell University.

Content by This Author

October 5: A Day of Many Celebrations

Matthew Burks
October 5, 2016

October 5 is serendipitously a day of many celebrations. It's the first annual National Energy Efficiency Day and the third annual CX Day. Collectively, that makes October 5 Customer-Side Management Day!

Customer-Side Management: A New Utility Business Model

Matthew Burks
August 31, 2016

Learn how utilities utilities can help their customers become proactive business partners who are capable of supporting a wide range of utility goals by shifting from DSM to CSM.

From DSM to CSM: Turning the Customer of the Future into a Future Customer

Matthew Burks
December 9, 2015

Customer-Side Management (CSM) highlights the strategic importance of demand-side management (DSM) as the critical gateway to a more relevant and trusted customer relationship. It represents the intersection between DSM, distributed energy resources, and customer experience.