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5 innovative technologies utilities should keep an eye on: Highlights from the Winter Tech Roundup webinar
Achievements in Customer and Employee Experience: 2025 honorees
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Slower adoption, higher prices, and an altered domestic supply chain: How policy changes could affect the US battery market
Repeat calls versus first-contact resolution
In this installment of Customer experience quick hits, we’re looking at contact center performance metrics. What should you measure to best deliver excellent service and reduce contact volumes—first-contact resolution or repeat calls?