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3 ways to expand your DR portfolio
Is your current demand-response (DR) program up to the challenge of meeting increasing grid variability? We’ve pulled together three ways to expand your DR portfolio so that it’s working to its fullest potential.
From direct load control to flexible grid management: The evolution of demand response
Utility demand response is moving from traditional one-way direct load control programs to flexible, dynamic approaches that meet grid needs, maintain high customer satisfaction, and support increased adoption of renewables. We’ve identified five trends that are leading this transition.
How utilities can accelerate the EV revolution
Currently, less than 3% of households own an electric vehicle (EV). But what can utilities do to accelerate EV adoption? We think approachable advertising and strategic segmentation are the best places to focus your EV efforts.
E Source launches OneInform to help utilities drive the next generation of customer programs
This press release announces the launch of E Source OneInform, a new suite of machine-learning tools designed to revolutionize the way utilities manage and develop customer programs.
Refrigerating COVID-19 vaccines with ultralow temperature freezers
How high-efficiency ULT freezers keep vaccines cold while saving energy
COVID-19 vaccines need to be stored in ultralow temperature freezers, which consume a lot of energy. What can utilities do to minimize how much energy these freezers use? In this report we explain the technology, efficient options, equipment cost estimates, and utility programs.
E Source to host March 10 webinar: Data-driven vegetation management boosts reliability and reduces costs for utilities
This press release invites utility professionals to register for a free webinar on Wednesday, March 10: Data-driven vegetation management boosts reliability and reduces costs for utilities. Join E Source to learn how to save on operations and maintenance costs related to vegetation management.
How do you use customer testimonials to promote residential energy-efficiency programs?
An Ask E Source answer
Testimonials can be an authentic, empathetic, and trust-building tactic for reaching your customers. These utility examples and best practices will help you devise a plan for using testimonials to boost participation in your energy-efficiency programs.
What utilities can do to improve energy equity
Understanding customer differences is the first step
Traditionally, utilities have approached customers as equals, offering them one-size-fits-all solutions. But equality doesn’t equal fairness. You need to be offering tailored solutions to your customers to improve energy equity. Learn how in this report.
WEC Energy Group and Snohomish County PUD take top spots in 2020 E Source Business Customer Satisfaction Study
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the 2020 E Source Business Customer Satisfaction Study.
Connect with utility customers like they’re an audience of one
During COVID-19, utilities have the unique opportunity to improve how they engage with customers in a more personal and proactive way. Utilities can use quantitative and qualitative data to understand their customers as individuals—or as an audience of one—and predict which actions they’ll take.