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131 - 140 of 768 results
What are the best ways to communicate rate changes to utility customers?
An Ask E Source answer
With the cost of energy rising, it’s time to rethink your rate communication strategy so you can offer customers proactive communications before rate increases show up on their bills. Communicate the news clearly and directly, and frame it as a story where your customers play a leading role.
EV temperature check: Are utilities ready for the incoming EV wave?
Preparing for the 2023 Electric Vehicle Residential Customer Survey
Utilities are facing a once-in-a-century opportunity—or challenge—to integrate electric transportation into their program portfolios and onto the grid. Customer awareness of and interest in buying EVs has never been higher. Are utilities prepared to keep up with the demand?
Ameren’s outage experience
Consulting case study
Learn how E Source Consulting and Advisory Services helped Ameren develop and implement a strategy for unplanned outages. The initiative led to an improved customer outage experience, streamlined operations, and a measurable increase in customer satisfaction.
Letting data do the work to better understand customers and their energy needs
Data science case study
This case study explains how the E Source Data Science team helped a midwestern utility understand customers as an Audience of One to better meet their energy needs.
Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience
Consulting case study
This case study explains how the E Source Solution Services team helped a utility achieve its big dream of modernizing its CIS and improving the customer experience.
Developing comprehensive utility programs for low- and moderate-income customers
An E Source case study
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
Crafting a winning WaterSMART Water and Energy Efficiency Grant application for an AMI deployment
Consulting case study
This case study explains how the E Source Technology Planning and Implementation Consulting team helped craft a winning WaterSMART Water and Energy Efficiency Grant application for a multicommodity utility's AMI deployment.
Developing transportation electrification plans that equitably serve all customers
Research and advisory case study
This case study explains how E Source helped a utility develop a multistate transportation electrification plan that would equitably serve all customers.
Equity in a clean energy economy requires rethinking low-income rates
Transitioning to a clean energy economy without first changing low-income rate design will adversely affect many of your at-risk customers. The time has come to design solutions that more directly and fundamentally reduce energy burdens for these customers.
Validating water audits to meet annual water loss reporting requirements in California
Consulting case study
This case study explains how the E Source Water Loss Consulting team partners with utilities to validate water audits and meet annual water loss reporting requirements in California.