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111 - 120 of 768 results
The right people, in the right place, at the right time: Workforce optimization
Data science case study
This case study explains how the E Source Data Science team helped a utility in the southern US improve operational efficiency without negatively affecting system reliability, power delivery quality, and customer experience.
Ensuring a smooth AMI rollout with QA
Consulting case study
This case study explains how the E Source Technology Planning and Implementation Consulting team helped a California water utility plan and implement a stellar QA program during its AMI rollout that prioritized fieldworker safety and ensured a smooth meter installation process.
Trends in utility organizational structures for mobility
How do utilities organize staff around transportation electrification? We’ll show how 10 utilities are supporting mobility efforts in their organizations by adding to demand-side management teams, creating positions elsewhere, or creating whole mobility teams and divisions.
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
E Source NavigateOne methodology and experienced project leadership delivered definitive guidance throughout the software upgrade
This press release congratulates South Coast Water District (SCWD) for the successful migration of its customer information system and the deployment of a new customer self-service solution. E Source helped SCWD modernize its systems to provide world-class customer service to its constituents.
Targeting high-risk circuits to improve infrastructure reliability and reduce customer outages
Data science case study
This case study explains how the E Source Data Science team helped a northeastern utility improve infrastructure reliability and reduce customer outages by targeting high-risk circuits.
Beyond listening: Turning customer feedback into action
Utilities have an overwhelming amount of customer feedback available to them at all times through surveys, call transcripts, social media posts, focus groups, and more. But how are they to organize this mass of data and use it to create concrete improvements for customers?
What are best practices for noting gender in customer accounts?
An Ask E Source answer
When a contact center representative (CSR) assumes a caller’s gender based on the sound of their voice, it can lead to confusion and poor customer service. Find out how to train your CSRs to be more gender inclusive and better support customers.
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
E Source NavigateOne Methodology and project leadership provided industry-proven direction throughout mission-critical software implementation
This press release congratulates the City of Tallahassee, Florida, for its successful digital transformation. The E Source NavigateOne Methodology guided the customer information system and meter data management system implementation.
Achieving customer satisfaction goals with a deliberate approach to customer experience investments
Consulting case study
This case study explains how E Source helped a multicommodity utility achieve its customer satisfaction goals with a deliberate approach to customer experience investments.