Silicon Valley Power and City of Palo Alto Utilities rank highest
Silicon Valley Power, City of Palo Alto Utilities, Florida Power & Light, and Snohomish County Public Utility District took top honors in large business customer satisfaction.
In 2023, the Equity in the Clean Energy Economy collaborative conducted two voice-of-the-customer surveys focused on various equity-related issues. Join us to dive into the survey findings and what they might mean for utilities and their efforts to improve affordability and equity.
From COVID to inflation, low- and moderate-income customers have faced numerous economic challenges in recent years. Their experiences with and expectations for utility service and demand-side management offerings are important to understand so you can adjust your offerings to meet customer needs.
Highlights from the 2023 Electric Vehicle Residential Customer Survey
Do residential utility customers have a good understanding of EVs, EV programs, and EV technology? If not, what should utilities focus their education efforts on? In this online exchange, we’ll discuss our latest EV survey results and explore how this data can guide your customer education efforts.
Every year, the E Source Utility Customer Research Consortium conducts a national survey of more than 1,000 customers on requirements and preferences. We call this our “money ball” survey and use it to test our most basic assumptions of what drives utility customer value and satisfaction.
In 2022, the Beyond the Meter (BTM) Working Group conducted a survey of more than 1,000 Americans. We asked questions about the BTM market and the role of their utility. Join us to hear highlights of our findings.
<p>Low-income customers have a lot on their plate, and they're not thinking about (and often don't know about) the energy-related services utilities can offer them. Through this web conference, you'll encounter video and audio clips of low-income customers talking about their energy challenges.</p>
<p>Join us for this one-hour web conference to learn how companies use market research, segmentation, customer journey mapping, innovative marketing techniques, and internal alignment to better understand and support low-income customers.</p>
<p>Through recent ethnographic research, E Source revealed major conflicts between how utilities design their bills and the information customers want. We've transformed the bill redesign process and are looking for utilities to partner with us for their redesign efforts. Sign up to learn more.</p>
<p>During this web conference, we'll unveil the latest updates to the E Source Residential Customer Insights Center and present intriguing data trends about US residential customers' energy-related priorities, preferences, and opinions.</p>
