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E Source completes utility industry’s first omnichannel study
Results reveal importance of giving customers options for interacting with their utility
This press release announces the release of results from the industry-first E Source Omnichannel Survey.
E Source announces top utilities in large business customer satisfaction
Silicon Valley Power and City of Palo Alto Utilities rank highest
Silicon Valley Power, City of Palo Alto Utilities, Florida Power & Light, and Snohomish County Public Utility District took top honors in large business customer satisfaction.
Exploring energy equity frameworks and definitions
Energy equity is a vital part of the clean energy transition. And it’s important for utilities to define equity for the communities they serve, understand how to measure equity, and set equitable goals for their customers.