Online event

Residential utility customers still have a lot to learn about EVs

Highlights from the 2023 Electric Vehicle Residential Customer Survey

Do residential utility customers have a good understanding of EVs, EV programs, and EV technology? If not, what should utilities focus their education efforts on? In this online exchange, we’ll discuss our latest EV survey results and explore how this data can guide your customer education efforts.
August 29, 2023 | 8:00 am-9:00 am EST

NOTE: This event has already taken place. See below for recording and event description.

Download the slides | Residential utility customers still have a lot to learn about EVs (PDF)

Among residential utility customers, awareness of EVs—and their interest in buying them—has never been higher. But in our 2023 Electric Vehicle Residential Customer Survey, we’re still seeing gaps in customers’ understanding of EVs, EV programs, and EV technology.

Utilities should help customers learn more by acting as a trusted energy adviser in the EV space. Our market research on residential customers can help you figure out where to focus your efforts.

This is an E Source exchange. It’s an online conversation where you can share ideas on specific topics with other utility professionals. In this exchange, we’ll bring together utility peers to discuss our latest residential customer EV market research.

Potential topics include:

  • Barriers to residential customers’ transition to EVs and how to help overcome them
  • Residential customers’ preferences around EV purchases and programs
  • EV owners’ habits and how they should affect your programs and marketing

Moderators:

Steven Day, Research Manager, Customer Energy Solutions, E Source

Paige Martin Cox, Lead Analyst, Market Research, E Source

Questions about this event? Send us a message.

steven-day-2023-square.jpg
Steven Day
Associate Director, Customer Energy Solutions