E Source is pleased to announce that Anne Pramaggiore, senior executive vice president and CEO of Exelon Utilities, is the recipient of the 2019 Jim Rogers Innovation Award. Pramaggiore leads Exelon’s six utilities: Atlantic City Electric, Baltimore Gas & Electric (BGE), Commonwealth Edison Co. (ComEd), Delmarva, PECO, and Pepco.

Q:Are new low-e window films an attractive measure for demand-side management (DSM) programs?

A:New, advanced window films that incorporate low-e coating are superior to traditional window film technology in two ways.

As part of their Demand-Side Management Service, DSM executives from across North America come together for the E Source DSM Executive Council, held twice a year. They connect with one another and with E Source staff to share innovations, discuss challenges, and solve problems. All of them have one overarching goal: to return to their utility with ideas they can implement. Here we share six takeaways and trends from the spring 2019 meeting.

For years, E Source has been collaborating with utilities to conduct satisfaction surveys for small and midsize business (SMB) and large business customers. The 10th edition of the large business study featured data from more than 1,300 customers, and the 4th edition of the SMB study included more than 5,100 customers. Each study revealed the best utilities in business customer satisfaction as well as the top attributes that lead to higher satisfaction scores.

E Source has just released the results of the 2019 E Source Review of North American Electric and Gas Company Residential Websites. The company revamped the study this year and collected tens of thousands of data points to determine the utility companies with the most user-friendly web experience.

Conducted every other year since 2002, this study measures the user experience of utility websites accessed from mobile devices and desktop computers. The utilities with the most usable websites in North America are KCP&L and SRP

At E Source Forum 2019 in Denver, E Source announced the winners of the 2019 Utility Ad Awards Contest, recognizing and rewarding creative excellence in utility advertising. In its 11th year, the contest evaluates utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative. The competition is open to any electric or gas utility located in the US or Canada.

New and emerging technologies can help you revolutionize your utility’s programs and services, but technology alone cannot save you. From deploying new software platforms to integrating distributed resources at the grid edge, the “people problem” is often the tougher nut to crack. In this exciting session, we learned best practices for moving new technologies to market, including understanding customer needs and navigating the intricacies of market delivery channels.

You’ve heard about climate change for decades: The world is warming, and humans are to blame. The energy industry’s role is significant and undeniable, but utilities have largely shied away from discussing this polarizing issue with their customers. Are we being too timid, afraid to stir the pot or take a stance?