Learn how E Source Consulting & Advisory Services helped a leading manufacturer of wire products for the building, energy, and original equipment manufacturing sectors create and implement a comprehensive voice-of-the-customer program that’s building customer loyalty.
Sales of virtual assistants such as Amazon’s Alexa and the Google Assistant are booming in the residential market, and they offer new and exciting opportunities for utilities. To learn how to reap the benefits of voice-control devices, check out our recently published white paper Voice control changes everything: Why utilities should care about virtual assistants.
Learn how E Source Consulting & Advisory Services helped South Jersey Gas implement a comprehensive voice-of-the-customer program that increased the focus on customers throughout the utility and created an emphasis on data-driven decision-making.
At E Source Forum 2018 in Denver, E Source announced the winners of its 2018 Utility Ad Awards Contest. First place in the categories of Best Energy-Efficiency and Demand-Response Programs Campaign and Best Brand Campaign went to PNM and Duke Energy, respectively. Sacramento Municipal Utility District (SMUD) earned first place in the category of Best Distributed Energy Resources Campaign, and ComEd won first place for Best Self-Service Campaign.
Q:What are some creative ways to share solar energy information with customers?
A:We’re aware of a few sensors that provide real-time information on the solar power generated from panels. You can pair these sensors with other compatible devices using a web service to provide audio or visual signals about the solar power. And there are other devices that monitor real-time energy consumption using smart meter data that can be programmed to monitor solar power generation.
Does your organization have senior leadership buy-in to customer experience (CX)? Is CX well implemented throughout the company? If you answered no to either of these questions, we have a few recommendations, driven by findings from our 2018 E Source Customer Experience Survey, for you on how to better implement CX throughout your organization.
Do you need customer insights to help you develop more-effective distributed energy resource (DER) programs and services?
In 2018, we asked residential customers in the US and Canada what DER technologies they currently have and what they’re interested in or likely to purchase in the next few years. From this E Source Residential DER Customer Market Research, we developed 12 DER technology customer personas to help you design your DER portfolio.
What challenge is top of mind for your team right now? Reach out to start a focused conversation about your priorities and explore solutions shaped around your specific goals.