Malcolm Hansell joins E Source as an analyst on the Customer Energy Solutions team. In this role, Malcolm investigates how organizations can use emerging and established technologies to further the energy transition, build beneficial electrification, and create utility program goals. He also completes tailored research, offering insights to utility and implementation teams to help them create better human outcomes. Prior to joining the team at E Source, Malcolm worked with an implementation team at EnergySolutions.

Devon Grodkiewicz joined E Source in late 2022. In his role as a data science solutions adviser, he evangelizes E Source’s data science work with utilities through webinars, blog posts, podcasts, and conferences. He’s responsible for exploring the intersection of utility challenges and identifying ways in which E Source’s data science expertise can support a solution and contribute to utility operational excellence.

Kyle Shoff leads business development efforts for E Source Data Science. Before joining E Source, Kyle spent more than 15 years working in an investor-owned utility where he focused on demand-side management, strategy and innovation, and revenue generation. Kyle holds an undergraduate degree from St. Louis University and an MBA from Washington University.

Karen Marcus is a senior research analyst for Customer Engagement Solutions. In her role, Karen conducts original research, creates clear and data-driven content, and responds to research requests to help utilities better serve their customers. She writes reports, blogs, webinars, and presentations, working with her colleagues to deliver timely, relevant, and usable insights and recommendations to E Source members. Before joining E Source, Karen worked as a freelance content developer for companies in technology and energy.

Catherine Forrest (she/her/hers) is responsible for strategic planning, team management, and project execution for the editorial team within the research department. She manages and oversees a staff of writing, editing, and content strategy experts who bring E Source’s research to the customer.Before joining E Source, Catherine accumulated two decades of editorial and production experience in academic, scholarly, and research publications. Catherine holds a BA in English and modern languages from Bowie State University and is a board-certified Editor in the Life Sciences.

As Solution Director, McKale Carter leverages E Source resources to help utility customers across the US and Canada achieve their demand-side management, distributed energy resources, and electrification goals. With a focus on innovative and impactful solutions, McKale provides guidance on industry trends and best practices to over 100 utilities.Before joining E Source, he managed transportation electrification programs at the Tennessee Valley Authority, the largest public power utility in the US.

Andrew Rickels is a Data Analyst at E Source, where he primarily focuses on updating and maintaining data tools such as DSMdat and DSM Insights. Andrew is also in the process of earning his master’s degree in sustainable urban planning at George Washington University. He plans to graduate in Spring 2025.Before joining the team at E Source, Andrew spent a year volunteering with AmeriCorps in Wisconsin. Andrew received his bachelor’s degree in environmental geography from Colgate University in 2021.

Claire Mills researches demand-side management (DSM) topics, including demand response and energy efficiency programs for electric and gas utilities. Before joining E Source, Claire worked at the Edison Electric Institute as an analyst for their Institute for Electric Innovation. She worked directly with the US investor-owned utilities on DSM projects, specifically focused on customer solutions.Claire also worked as a research assistant for the Congressional Research Service in the energy policy section. In this role, she authored a report on electric utility disconnections.

Sabrina Hetzel is a senior analyst on the E Source Market Research team. Sabrina has a strong background in data analysis, survey design, and project management. She combines expertise in both quantitative and qualitative research methods to translate complex data into clear, actionable insights that support strategic decision-making and foster improved customer engagement. Sabrina has led numerous research initiatives, offering valuable perspectives on customer behavior and business performance.

Monica Rosenbluth has worked in the electric mobility space for several years, including the management of a suite of EV programs for a multistate North American utility company. As the manager of Transportation Electrification Services at E Source, Monica collaborates with cross-functional teams to develop feasible solutions to help utilities meet their transportation electrification goals. Monica has a BA from the University of Colorado, a JD from the University of Wyoming, and an MBA from the University of Denver.