Karen Marcus is a senior research analyst for Customer Engagement Solutions. In her role, Karen conducts original research, creates clear and data-driven content, and responds to research requests to help utilities better serve their customers. She writes reports, blogs, webinars, and presentations, working with her colleagues to deliver timely, relevant, and usable insights and recommendations to E Source members. Before joining E Source, Karen worked as a freelance content developer for companies in technology and energy. She brings more than 25 years of content development experience. Her prior work involved developing articles, blog posts, e-books, reports, case studies, and other promotional and informational pieces for large corporations like AWS, Intel, and Samsung. She also worked with smaller tech firms and publishers of energy-related content such as Utility Dive. Karen holds a BA in English literature from University of Colorado at Denver and an MA in English, with an emphasis in communication development, from Colorado State University.
