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Chatbot and live chat usage trends among utilities
Customer experience quick hits
In this installment of Customer experience quick hits, we look at chatbot and live chat trends and what utilities can expect for the near future.
Social media roundup: Q4 2024 trends from the top-performing utility posts
Utilities should track social media metrics to see how often people interact with their content and how aware customers are of utility offerings. Here are some trends from the past three months and an award-winning campaign by Alabama Power Company.
3 ways utilities use data to improve storm response before, during, and after a storm
As severe storms become more common, utilities must improve their preparation and response methods to maintain reliability, effectively manage resources, and build a more resilient grid. Here are three ways utilities can use data to strengthen response efforts throughout the storm life cycle.
Achievements in Customer and Employee Experience: 2024 honorees
This blog honors this year’s winners of the Website Benchmark Award of Excellence and the Achievements in Customer and Employee Experience—utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.