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Blog post for testing automatic URLs
As cities across the US and Canada (and beyond) grapple with challenges related to sustainability and equity, the role of public transportation is coming into sharper focus. In particular, the electrification of buses and their role in providing sustainable public transportation for cities and schools is key to achieving energy transformation and, particularly, our energy equity and justice goals.
Social media roundup: Q2 trends from the top-performing utility posts
Utilities should be tracking social media metrics to see how often people interact with their content and how aware customers are of utility offerings. Follow along to learn about the top trends from Q2 and how you can keep up with utility social media trends month to month.
6 ways community partnerships can boost LMI customer enrollment in weatherization programs
Low- and moderate-income customers face unique barriers when trying to participate in weatherization programs. In this blog, we highlight six ways community partnerships can help support weatherization program enrollment and delivery.
4 creative ways to gather customer data to improve CX
Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer feedback is getting sparse. Here are four creative ways utilities can find value in unsolicited data sources to better listen to and understand what customers are discussing.
Maximizing AMI success with a water meter location survey
In an upgrade to water AMI, most of the implementation cost is incurred at the meter. A water meter location survey can help you better plan for budgeting and project components. In this blog, we’ll dive into some of the information a survey can provide and share tips about meter locations.
Social media roundup: First-quarter trends from the top-performing utility posts
Utilities should be tracking social media metrics to see how often people interact with their content and how aware they are of the utility’s offerings. We publish a monthly report that tracks over 150 utility social media accounts and are highlighting the top trends in a quarterly blog post.
Heat pumps seem ready for prime time, so what’s the holdup?
How comfortable and clean heating could be just around the corner for everyone
The murmurings about heat pumps were loud at this year’s American Council for an Energy-Efficient Economy Hot Air Forum in Atlanta. Check out this blog post to learn what I observed while presenting at and attending the event.
5 creative approaches to utility payment assistance programs
Managing arrears while maintaining flexibility for struggling customers is a balancing act for utilities with no universal recipe. Fortunately, there are many methods that can help. Here are five creative approaches to payment assistance programs that have shown positive results for some utilities.
Are lithium iron phosphate batteries the Stanley tumbler of grid storage applications?
Battery storage project developers and utilities around the globe are switching from the widely used chemistry of nickel manganese cobalt to lithium iron phosphate (LFP). This blog explores a few of the benefits of making the switch to LFP.
Equity and the utility customer: Highlights from 2023 customer survey findings
Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And the results from two of our annual surveys emphasized that point. Here are a few highlights from a recent webinar where we shard those survey results.