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Forging a path to a brighter energy future for all
Reflections on the E Source energy equity framework
Energy equity continues to be the priority for many in the utility industry. And we don’t expect these important efforts to lose momentum any time soon. Let’s reflect on what the utility industry has accomplished so far, based on each element of the E Source energy equity framework.
Use the 6 Es framework to improve the employee experience
Key findings from the 2022 Employee Experience Survey
In this report we summarize the key findings from the E Source 2022 Utility Employee Experience Survey, where utility contact center employees rated their organization’s ability to deliver on the 6 Es framework. Utilities that participated in the 2022 survey can view the full survey results.
8 storytelling frameworks for utilities
Engage customers with unique stories
Storytelling is an important tool to help your utility connect with its residential and business customers’ values, senses, and emotions. Use these eight frameworks to get started.
Utility Ad Awards Contest winners 2021
View the winners of the 2021 E Source Utility Ad Awards Contest.
Announcing the winners of the E Source 2022 Utility Ad Awards Contest
Con Edison; Consumers Energy; Southern Company Gas; Memphis Light, Gas and Water; SDG&E; and PNM among utilities with top-ranked ads
This press release announces the winners of the 2022 E Source Utility Ad Awards Contest. E Source recognized winners for generating impressive results in brand awareness, website traffic, and program participation, while maintaining an innovative design.
5 tips for creating an effective high-bill alert program
High-bill alerts let your customers know when they’re likely to have a costly bill based on their energy usage. A well-designed high-bill alert program can reduce the number of calls your contact center receives from upset customers who have high energy bills.
Turning roadblocks into on-ramps: The path to fleet electrification
The best thing utilities can do right now to support fleet electrification is to build out program offerings. Learn which five areas we think utilities should be focusing on to help business customers with fleet electrification.
What energy-saving tips can help residential customers lower summer bills?
We give suggestions for how residential customers can save energy and lower costs during hot spells or the summer months. We have ideas for keeping the heat out, limiting activities that create heat, and efficiently using air conditioners.
Forecasting the EV market to accelerate fleet electrification
Research and advisory case study
This case study explains how the E Source Battery Next experts helped a utility proactively electrify its commercial fleet customers to increase load and revenue.
E Source congratulates Tualatin Valley Water District and Clean Water Services on a successful CIS digital transformation
This press release congratulates Tualatin Valley Water District and Clean Water Services for their successful customer information system (CIS) digital transformation. E Source assessed current and future business and technology needs and developed RFPs for the CIS project.