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Strategies for income-qualified program enrollment and customer eligibility

Join this exchange to learn how to optimize customer eligibility, qualification, and verification strategies to encourage enrollment in your programs for low- and moderate-income customers.

Applying an Audience of One approach to better understand and serve LMI customers

The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.

Working Together for an Equitable Energy Future

Virtual national workshop

Watch the recordings and download the presentations from the 2022 Equity in a Clean Energy Economy workshop.

Energy in the context of low-income customers' lives: Insights from E Design 2020 ethnographic research

<p>Low-income customers have a lot on their plate, and they're not thinking about (and often don't know about) the energy-related services utilities can offer them. Through this web conference, you'll encounter video and audio clips of low-income customers talking about their energy challenges.</p>

Putting energy justice into practice

6 ways community partnerships can boost LMI customer enrollment in weatherization programs

Equity and the utility customer: Highlights from 2023 customer survey findings

6 utility New Year’s resolutions to benefit customers and the grid

5 creative approaches to utility payment assistance programs

Could electrifying public transportation be the key to achieving energy equity goals?