Highlights from the 2020 Electric Vehicle Residential Customer Survey
What does your utility need to do to get ready for electric vehicles? This snapshot of data from the E Source 2020 Electric Vehicle Residential Customer Survey can help you select technologies, design programs, and create a seamless customer experience.
We found that utilities and customers like electric vehicle (EV) time-of-use (TOU) rates, but customers don't like the phrase "time of use." In this e-book we summarize our research on TOU rates and customers’ perceptions of them. We also tell you how to improve your TOU rate.
An Ask E Source answer
This Ask E Source answer has tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, and developing a knowledge base for agents.
Learn why battery chemistry is changing from the widely used nickel manganese cobalt to iron phosphate for grid storage. We’ll dive into the implications of this regarding costs, system safety, lifetime, and other key factors to help advise customers on how to prepare for these changes.
Learn how battery pricing has changed in the past year and hear our projections for the next year. If you’re looking for battery price forecasts, you won’t want to miss this. We’ll make sure you understand the factors that affect battery pricing and the implications of battery price fluctuations.
Highlights from the 2023 Electric Vehicle Residential Customer Survey
Do residential utility customers have a good understanding of EVs, EV programs, and EV technology? If not, what should utilities focus their education efforts on? In this online exchange, we’ll discuss our latest EV survey results and explore how this data can guide your customer education efforts.
Do you have the data and knowledge you need to grow your market share with utilities on electric transportation? Join this webinar, where we’ll share the process for how to track down upcoming transportation electrification dollars.
Join our webinar to see highlights from the E Source 2023 Fleet Electrification Utility Survey. We’ll cover the latest utility trends, programs, and plans related to nonresidential fleet electrification. You can use this information to help prioritize your fleet electrification initiatives.
With changes in policy, funding, regulations and customer demand, how do you maintain your transportation electrification plan and keep your team fueled up? Let us help you stay on top of the latest mobility trends, funding opportunities, team structures, and planning scenarios.
If done correctly, electrification can reduce carbon, lower rates and costs for consumers, and make the grid run more efficiently. Join us for the first web conference in our two-part series to learn why it's important to pursue a beneficial electrification strategy and how to do it right.
