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11 - 20 of 45 results
How our heartbeats can help create better EV ads
Immersion Neuroscience and behavior change
In this episode of PowerTalking, we hear from Laura Beavin-Yates of Immersion Neuroscience and E Source’s Rachel Cooper to learn about an exciting collaboration that produced guidance for using ads and messaging to change consumer behavior around EV adoption.
Small and midsize business customers desire energy reliability and trustworthiness
Pennyrile Electric, Clark Public Utilities, and FPL earn top marks in Business Customer Satisfaction Study
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 2,000 small and midsize business utility customers.
Large business customers desire energy reliability and effective emergency communications
WEC Energy Group, FPL, and Huntsville Utilities take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 800 large business utility customers.
The top sessions from E Source Forum 2021
We pulled together the top sessions from E Source Forum 2021, with exclusive insights from session moderators and speakers. Watch the sessions recordings on demand.
E Source study reveals increased focus on responsive websites in 2021
Eighty-five utilities participated in the 2021 Website Benchmark
This press release announces the top utilities in the E Source 2021 Website Benchmark.
How mature is VOC in the utility sector?
Findings from the 2020 Customer Experience Survey
How do your voice-of-the-customer (VOC) management practices stack up against other utilities’ practices? Data from the E Source 2020 Customer Experience Survey reveal strengths and opportunities for improvement in managing VOC.
Billing and payments with Ameren
Consulting case study
Learn how E Source Management Consulting helped Ameren develop a digital billing and payment strategy to help improve the overall customer experience and streamline operations.
New construction with ComEd
Consulting case study
Learn how ComEd partnered with E Source Management Consulting to optimize the new-construction process and experience for residential customers who are building or renovating a home.
Optimizing a utility voice-of-the-customer program
Consulting case study
Learn how E Source Management Consulting partnered with South Jersey Gas to support its customer-focused strategy by implementing a comprehensive voice-of-the-customer (VOC) program.
What COVID meant, and means, for home upgrades in 2021
A comparison of the 2020 and 2021 COVID-19 Residential Surveys
According to the 2021 E Source COVID-19 Residential Survey, at least 10% of respondents have delayed a home upgrade because of the pandemic, but 25% of respondents said they’ll make at least one upgrade in 2021. This report helps you convert those customers into program participants.