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41 - 50 of 55 results
How do you attract next-generation utility customers?
Utilities may be the only companies that can deliver energy, but they're not the only ones that can deliver energy-related experiences. New competitors are entering the market almost every day, edging out utilities.
What technologies will influence the future of utility customer experience?
An Ask E Source answer
In this answer, we describe two categories of technological innovation that are likely to change the way utilities interact with their customers.
The low- and moderate-income customer energy assistance journey
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
The demand-side management customer journey for income-qualified customers: An E Source multiclient study
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
The demand-side management customer journey for income-qualified customers: An E Source multi-client study
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
How labor analytics can empower your utility to achieve program goals
Join us to explore the role of labor analytics in helping utilities reach and exceed their goals related to energy conservation, clean energy, emission reductions, and community engagement . Learn how labor analytics is a pivotal, yet underutilized, element in the clean energy transition.
Strategies for income-qualified program enrollment and customer eligibility
Join this exchange to learn how to optimize customer eligibility, qualification, and verification strategies to encourage enrollment in your programs for low- and moderate-income customers.
Rev up your mobility strategy
With changes in policy, funding, regulations and customer demand, how do you maintain your transportation electrification plan and keep your team fueled up? Let us help you stay on top of the latest mobility trends, funding opportunities, team structures, and planning scenarios.
Working Together for an Equitable Energy Future
Virtual national workshop
Watch the recordings and download the presentations from the 2022 Equity in a Clean Energy Economy workshop.
5 steps to ensure you get the most value from digital investments
Join us to learn what’s needed for the kind of organizational agility that will ensure a successful digital transformation in your business. We’ll dive into the five steps that we believe are critical building blocks.