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11 - 19 of 19 results
The five design imperatives
Integrate these key approaches when designing programs, products, and experiences
E Source and partner Egg Strategy identified five design elements that are crucial to include when designing residential programs, services, and experiences. Incorporating these elements will make your products and services more attractive to customers and boost program engagement and retention.
The low- and moderate-income customer energy assistance journey
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
The demand-side management customer journey for income-qualified customers: An E Source multiclient study
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
The demand-side management customer journey for income-qualified customers: An E Source multi-client study
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
Using data to help LMI customers
E Source has been working with three utilities and the Edison Electric Institiute to use the E Source Audience of One solution to precisely identify cohorts within the low- and moderate-income (LMI) population and align those cohorts with specific treatments and engagement approaches.
Applying an Audience of One approach to better understand and serve LMI customers
The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.
Energy in the context of low-income customers' lives: Insights from E Design 2020 ethnographic research
<p>Low-income customers have a lot on their plate, and they&#039;re not thinking about (and often don&#039;t know about) the energy-related services utilities can offer them. Through this web conference, you&#039;ll encounter video and audio clips of low-income customers talking about their energy challenges.</p>
From bill to payment: Improving the customer experience
<p>For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.</p>
Radically redesign your utility’s customer bill using design thinking
<p>Through recent ethnographic research, E Source revealed major conflicts between how utilities design their bills and the information customers want. We&#039;ve transformed the bill redesign process and are looking for utilities to partner with us for their redesign efforts. Sign up to learn more.</p>