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Customer and Employee Experience Awards
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. Learn more about the awards and how to submit an entry!
Achievements in Customer and Employee Experience: 2025 honorees
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Omnichannel Survey
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
Customer and Employee Experience Awards
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. Learn more about the awards and how to submit an entry!
Achievements in Customer and Employee Experience
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience. Learn more about the awards and how to submit an entry!
E Source Announces Utility Award Winners at Forum 2024
The E Source awards recognized utility leaders in advertising, residential and business customer experience, employee experience, and website excellence.
This press release announces the winners of the E Source Utility Awards at Forum 2024.
Transforming engineering and construction for better customer experience
Consulting case study
This case study explains how E Source helped a municipal electric utility transform its engineering and construction, resulting in a $60 million increase in CIAC revenue with a 50% reduction in overtime and truck rolls.
E Source announces presence at CS Week Conference 48, celebrates client wins
This press release announces E Source’s presence at CS Week and celebrates Citizens Energy Group and City of Tallahassee, Florida, for winning Expanding Excellence Awards.
Use CX principles to create a customer-focused decarbonization strategy
Customer experience (CX) is a key piece to help utilities meet their decarbonization goals. Grounding your programs and offerings in CX helps you drive program participation and build beneficial relationships with your customers. Learn how to apply CX principles to your decarbonization strategy.
Utilities use segmentation to improve the business customer experience
Enbridge Gas retains top spot in the E Source 2023 Account Management Assessment
This press release announces the results of the E Source 2023 Account Management Assessment. This voice-of-the-utility study compares account management departments and performance, giving clients valuable insight into how their organization and the industry at large are serving business customers.