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1 - 10 of 14 results
E Source to showcase utility customer engagement strategies at IUCX Conference 2025
Alongside exhibiting at the event, the company will participate in discussions addressing debt management and customer experience.
Alongside exhibiting at the event, E Source will participate in discussions addressing debt management and customer experience.
E Source strengthens consulting business unit with appointment of Jeremy Klingel as president of Solution Services
Klingel will focus on growth and capability development in consulting unit’s core areas—customer engagement, smart infrastructure, utility operations, and enterprise performance management
This press release announces the appointment of Jeremy Klingel as president of Solution Services at E Source.
E Source launches OneInform to help utilities drive the next generation of customer programs
This press release announces the launch of E Source OneInform, a new suite of machine-learning tools designed to revolutionize the way utilities manage and develop customer programs.
What are some ways to use gamification to encourage energy efficiency?
An Ask E Source answer
Are you looking to encourage some friendly competition in your neighborhood programs? In this answer, we highlight four programs that used gamification to engage communities in energy-saving challenges and offer resources that can provide ideas for adding a competition component to your programs.
Achievements in Utility Customer and Employee Experience: 2019 winners
E Source Forum 2019 speaker interview
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
How are utilities engaging customers on social media?
The 2018 E Source Social Media Survey revealed which social media channels utilities are using to connect with their customers as well as the most successful techniques utilities have developed for boosting engagement on social media. Check out our infographic to learn more!
Customer storytelling: Building empathy through in-context research
In-context research is the best way to build empathy and a high-fidelity understanding of how people interact with your offerings and what drives their preferences. In this Forum 2017 video excerpt, Tom Rosholt of Morspace Inc. talks about why utilities need to implement an empathetic approach.
Customer engagement through smart meter portals
An E Source white paper
The key to customer engagement in smart meter data is presenting this information effectively, which can be done through website portals that are compelling, actionable, and available on customers’ preferred communications channels.
The low- and moderate-income customer energy assistance journey
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
Life hacks: How younger generations manage their daily lives in a tech-driven world
Take a peek into the daily life of millennials and Gen Z. Technology, apps, the internet—these are ingrained in the habits of the next generation of utility customers and employees. We’ve invited several of these next-gen customers to tell us how they use technology and what it means for utilities.