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1 - 10 of 106 results
Utility executives share their perspectives on energy equity
Interviews with executive members of the E Source Energy in a Clean Energy Economy collaborative
Check out recorded interviews with utility leaders on the importance of energy equity in the utility industry, how we can make real progress toward achieving it, and the role utilities, their partners, and E Source can play in getting there.
Improve contact center outcomes and enable agents with better knowledge management
Hear how utilities are using knowledge management and agent assist tools to help agents find answers faster, improve consistency, and better support customers. Utility peers will share what’s working, what they’re learning, and practical ideas for your own utility.
Unlocking the full value of behind-the-meter battery programs
Utilities across the US and Canada are rapidly investing in behind-the-meter batteries—but value stacking, customer expectations, and program design choices are getting more complex. The latest E Source research analyzes over 60 active programs to reveal what value streams utilities are using today, which are emerging, and how programs can evolve toward virtual power plant–scale impact.
Findings from the E Source 2026 Q2 LMI Pulse Survey: Fraud, stigma, and race in energy assistance programs
Check out the latest findings from the E Source 2026 Q2 LMI Pulse Survey and gain essential insights into the needs of low- and moderate-income customers and how to more effectively deploy energy assistance offerings.
Affordability and arrears: What the data says, and what to do about it
Join E Source experts for a data-driven look at the arrears crisis facing utilities today.
AI in the utility industry: Multiclient study announcement
E Source is launching a multiclient study focused on AI adoption in the utility industry. Join us as we work together to benchmark where utilities have adopted AI tools in their processes, identify challenges and opportunities, and understand what the near future holds for AI.
Findings from the E Source 2026 Q1 LMI Pulse Survey: The affordability crisis in the utility sector
Check out the the latest findings from the E Source 2026 Q1 LMI Pulse Survey and gain essential insights into the needs of low- and moderate-income customers and the current state of the utility-sector affordability crisis.
The digital gas metering imperative: Getting the transition right
E Source is launching a new collaborative study to help utilities cut through uncertainty and make confident, well-supported decisions. We built this study around the questions we’ve heard most from gas utilities, focusing on how to justify investment, secure regulatory approval, and manage deployment risk.
Give customers what they want: Prepay energy customer survey
Join us as Jamie Wimberly, senior vice president of utility customer strategy at E Source, walks through our annual prepay survey results. This customer survey of 1,012 US adults explores the perspectives and sentiments that residential customers have toward prepay billing.
Findings from the 2025 State of the Utility Customer survey
The E Source 2025 State of Utility Customer survey looks at customer sentiment toward their utility. Join us at a webinar to learn more about key customer concerns, like paying their utility bills, and customers’ ranking of their utilities in terms of customer service.