Affordability pressure isn’t easing, and for many utilities, the financial exposure is larger than it appears. Rising energy costs, declining customer engagement, and widening assistance gaps are creating conditions where arrears grow faster than legacy approaches can address them.
In this webinar, E Source experts will present findings from direct customer research and the industry’s first arrears benchmark survey, drawing on data from 35 utilities. You’ll leave with a clearer picture of where the industry stands, how your utility compares, and what steps utilities are taking to get ahead of the risk.
This webinar will cover:
- A data-backed view of the affordability pressures facing customers nationwide
- The scale and trajectory of utility arrears, and why familiar patterns may be masking deeper exposure
- Benchmark data on bad debt ratios, arrears counts, assistance gaps, and recovery rates across utility types and regions
- Practical recommendations for building a coordinated affordability and arrears strategy
Speakers:
Jamie Wimberly, Senior Vice President, Utility Customer Strategy, E Source
Ben Nathan, Director, Affordability & Equity, E Source
Bob Cooke, Executive Consultant, E Source
Who should attend:
Leaders in billing operations, credit and collections, customer operations, revenue management, and customer experience.
Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.