Battery energy storage systems (BESS) face critical safety challenges in managing thermal runaway events while maintaining optimal performance. Traditional thermal barriers may stop working well during thermal runaway, when both temperature and pressure get very high. This white paper looks at how a new technology from W. L. Gore & Associates, Inc.
Wildfires are increasingly common and create growing risks across the US and worldwide. Arizona Public Service (APS), an electric utility serving 1.4 million homes and businesses, needed to ensure its wildfire prevention and mitigation efforts were informed by the latest science, technology, and operational practices.
Boulder, CO (October 1, 2025)—E Source, a customer, grid, and technology solutions company focused on the utility sector, has released the findings of its Business Customer Satisfaction Study, an annual study conducted since 2009.
An independent group of judges selected the winners based on message, creativity, results, call to action or brand connection, and overall impression. We honored the winners at a special awards session at the E Source Forum 2025.
BOULDER, CO (October 9, 2025)—E Source, a customer, grid, and technology solutions company focused on the utility sector, has announced the results of its 2025 Website Benchmark. The biennial study evaluated 94 public-facing utility websites across the US and Canada to assess how effectively they serve residential customers.
Boulder, CO (October 9, 2025)—E Source, a customer, grid, and technology solutions company focused on the utility sector, recognized leading utility initiatives at the 2025 E Source Forum, held October 6–8 in Denver, Colorado. Awards were presented in three categories: Customer and Employee Experience, Website Excellence, and Advertising Campaigns.
Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience. We also recognize and celebrate the work smaller utilities do to provide quality experiences to their customers and award our top-scoring utility website in the E Source 2025 Website Benchmark.
Brenen Riggs researches and advises utilities on a range of topics within Customer Energy Solutions. Before joining E Source, he spent six years at the Public Utilities Commission of Ohio, where he was responsible for the regulatory oversight of various utility programs, complex ratemaking proceedings, and analysis on a wide range of energy policy issues.Brenen holds a bachelor’s degree in economics and is a candidate for a Master of Public Policy and Management, both from Ohio State University.
Mona Oates is the product manager of Technology Assessment Service at E Source, where she evaluates emerging technologies, projects, and products to meet evolving customer needs and industry trends. With a background in energy management and engineering solutions, Mona brings deep insight into effective technology implementation and commercial and industrial market dynamics.
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