Achievements in Customer and Employee Experience: 2026 honorees

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Submitted by Dannah Moore on

Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive workplace for their employees with the E Source Achievements in Customer and Employee Experience. We also recognize and celebrate the work smaller utilities do to provide quality experiences to their customers and award our top-scoring utility website in the E Source 2026 Website Benchmark.

Insights into EV adoption and charging behavior in Southern California Edison's Charge Ready Light Duty program

Join E Source's Paul Wasmund, Molly Shea, Shihab Siddiqui and Evan Tincknell for a webinar where they’ll share findings from our analysis of program participation, participant charging patterns, emission reductions, and Elective Vehicle (EV) adoption through the Charge Ready Light Duty (CRLD) Program of Southern California Edison (SCE).

Over the past year, we’ve undertaken a deep dive into: 

Which customers have Level 2 EV chargers, and what programs should you offer them?

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Submitted by Elizabeth Minor on

Key takeaways

  • Account for Level 2 electric vehicle (EV) chargers, which have a higher power draw than Level 1 chargers, in your distribution system planning.
  • Use data science to identify which of your customers are using Level 2 EV chargers.
  • Use market research to segment these customers and target them with customized programs.
  • Educate your customers about how EV chargers and EV pricing work.
  • Offer EV customers time-of-use rates, demand re

Achievements in Customer and Employee Experience: 2025 honorees

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Submitted by Laurie Day on

Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience. We also recognize and celebrate the work smaller utilities do to provide quality experiences to their customers and award our top-scoring utility website in the E Source 2025 Website Benchmark.

Market research studies

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What we’re working on

This timeline outlines the plan for our 2026 market research projects and dashboards. More information about the studies is available from the topical sections below.

Data science

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Unleash your data’s business potential

Our suite of AI–powered solutions, E Source OneInform and E Source GridInform, helps utilities harness the power of data and machine learning to improve operational efficiency.

Electric Vehicle Residential Customer Survey

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Understanding your customers is essential for designing effective EV programs and services. To help you engage with your customers and increase EV adoption and program participation, E Source designed a residential customer survey to gather insights from three key residential customer segments: EV owners, customers considering purchasing an EV, and customers not considering an EV.

Topics covered in the 2026 study include:

PowerTalking by E Source

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In future episodes of our PowerTalking podcast, host Bryan Jungers will speak with E Source experts and utility insiders about:

Market research

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To enhance community relationships, achieve new savings, and lead carbon-reduction efforts, utilities need to think differently and make data work harder. Our people, research, and industry network give you actionable insights to do exactly that.

Through proprietary market research, benchmarking, and assessments, we help you:

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