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41 - 45 of 45 results
Using data to drive your business customer marketing decisions
<p>The E Source Business Customer Insights Center uncovers insights about US business customers&#039; energy-related priorities, preferences, and interests. During this web conference, we&#039;ll reveal the tool&#039;s newest updates and present some intriguing data trends.</p>
Equity and the utility customer: Highlights from 2023 customer survey findings
4 creative ways to gather customer data to improve CX
4 creative ways to gather customer data to improve CX
Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer feedback is getting sparse. Here are four creative ways utilities can find value in unsolicited data sources to better listen to and understand what customers are discussing.
Equity and the utility customer: Highlights from 2023 customer survey findings
Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And the results from two of our annual surveys emphasized that point. Here are a few highlights from a recent webinar where we shard those survey results.