Affordability and Equity practice will help utilities better serve at-risk customers and communities
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
In this episode of PowerTalking, Dr. Tony Reames, senior adviser of energy justice at the US Department of Energy, and Ben Nathan, lead analyst for E Source Customer Energy Solutions, discuss how energy equity can benefit utilities, cities, and their customers.
An E Source white paper
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
Utilities are applying a diversity, equity, and inclusion lens to their customer offerings, trade ally programs, and internal operations. But how do we make energy equity a reality? We can’t do it in a vacuum. It will require collaboration between industry leaders, thinkers, and doers.
At this year’s E Source Forum, we featured 27 sessions across two days and four themes: postpandemic recovery, decarbonization, utility of the future, and serving vulnerable communities. Find out which sessions were most popular, catch up on the key takeaways, and watch the session recordings.
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
Join us to learn how you can use customer journey mapping to better understand the current customer journey and improve the low-income customer experience. We’ll discuss what everyone involved can do to make a difference, including utilities, agency partners, and customers.
Energy affordability and equity are core to our mission at E Source. Join us to learn how utilities can navigate challenges and better serve their income-qualified and other vulnerable and underserved customers and communities.
Dive into the details of affordability programs through a database of utilities in the US and Canada. Learn what kind of programs and initiatives your peers are offering to aid low-income customers. Join this exchange to tour the database and help us improve it.
Virtual national workshop
Watch the recordings and download the presentations from the 2022 Equity in a Clean Energy Economy workshop.
