Enrolling in a utility program should be easy, quick, and stress-free for customers. Here are a few program enrollment improvement strategies that have been successful for Avista Utilities, Seattle City Light, and the Los Angeles Department of Water and Power.
Customer experience (CX) is a key piece to help utilities meet their decarbonization goals. Grounding your programs and offerings in CX helps you drive program participation and build beneficial relationships with your customers. Learn how to apply CX principles to your decarbonization strategy.
Research and advisory case study
This case study explains how E Source helped a utility develop a multistate transportation electrification plan that would equitably serve all customers.
Forum keynote speaker Quinn Parker on what it means to operationalize equity
Quinn Parker, founder and CEO of Encolor, closed out E Source Forum 2022 by defining what it means to operationalize equity in utility programs. Here are three actions you can take at your utility to make your programs more equitable.
High-bill alerts let your customers know when they’re likely to have a costly bill based on their energy usage. A well-designed high-bill alert program can reduce the number of calls your contact center receives from upset customers who have high energy bills.
Suite of solutions provides predictive decision support for the Sustainable Utility
This press release introduces E Source Digital Grid Solutions, a comprehensive decision-support tool that enables utilities to make critical operations and maintenance and capital investment decisions based on risk and ROI.
To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges.
An E Source white paper
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
Transportation electrification plans (TEPs) are comprehensive plans that outline the paths utilities can take to accelerate EV adoption in their service territories and to prepare their businesses and infrastructure to integrate the new loads onto their grids. Learn how to design your TEP.
Utilities are applying a diversity, equity, and inclusion lens to their customer offerings, trade ally programs, and internal operations. But how do we make energy equity a reality? We can’t do it in a vacuum. It will require collaboration between industry leaders, thinkers, and doers.
