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1 - 10 of 47 results
New metrics: Assessing energy burden and bill impacts
This analysis explores how utilities can move beyond traditional metrics to better understand and reduce energy burden for income-qualified customers.
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
This case study shows how JEA used data and customer insights to design a more effective, empathetic payment assistance campaign for low- and moderate-income (LMI) customers.
LMI program enrollment improvements that make a difference
Enrolling in a utility program should be easy, quick, and stress-free for customers. Here are a few program enrollment improvement strategies that have been successful for Avista Utilities, Seattle City Light, and the Los Angeles Department of Water and Power.
Key highlights and memorable moments from the 2023 Forum
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
Embrace empathy in utility bill communications
Effective customer-centric communication strategies for reaching LMI customers
By understanding customers’ emotions at different billing touchpoints, your team can better communicate about high bills, rate increases, and billing assistance programs. In this report, we offer tips to create more-empathetic messaging in bill communications to low- and moderate-income customers.
E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
Affordability and Equity practice will help utilities better serve at-risk customers and communities
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
Letting data do the work to better understand customers and their energy needs
Data science case study
This case study explains how the E Source Data Science team helped a midwestern utility understand customers as an Audience of One to better meet their energy needs.
Developing comprehensive utility programs for low- and moderate-income customers
An E Source case study
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
Developing transportation electrification plans that equitably serve all customers
Research and advisory case study
This case study explains how E Source helped a utility develop a multistate transportation electrification plan that would equitably serve all customers.
Equity in a clean energy economy requires rethinking low-income rates
Transitioning to a clean energy economy without first changing low-income rate design will adversely affect many of your at-risk customers. The time has come to design solutions that more directly and fundamentally reduce energy burdens for these customers.