Search

Refine search

Type

Service

Topic

Tool

Refine search

Type

Service

Topic

Tool

1 - 10 of 19 results
Developing comprehensive utility programs for low- and moderate-income customers
An E Source case study
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
Understanding low- and moderate-income customers’ needs through data science and ethnography
To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges.
Optimizing Con Edison’s electric vehicle messaging through ethnographic research
Consulting case study
Learn how E Source Management Consulting helped Con Edison use ethnographic research to efficiently and effectively plan for the installation of 38 curbside EV charging sites in the city to increase EV adoption.
Optimizing Con Edison’s electric vehicle messaging through ethnographic research
Consulting case study
Learn how E Source Management Consulting helped Con Edison use ethnographic research to efficiently and effectively plan for the installation of 38 curbside EV charging sites in the city to increase EV adoption.
Humans versus machines
Debating data science and ethnographic research
In this episode of PowerTalking, we hear from Ted Schultz, E Source CEO, and Adam Maxwell, a managing director of E Source Management Consulting, as they compare the merits of ethnographic research and data science.
How to make the billing and payment experience a positive customer touchpoint
When designing a better billing and payment experience, whether it's for residential or business customers, it's critical to look at each interaction from the customer's point of view.
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
This press release announces the E Source Executive Roundtable for Customer Innovation, which is being held in Boston on April 16, 2019. This meeting for the executive leadership of utilities’ customer-facing departments will immerse participants in design thinking and ethnographic research.
How design thinking can propel innovation at your utility
One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you'll be more successful.
Are we getting utility bill designs all wrong?
Sign up for E Source's upcoming bill redesign web conference on June 26, 2018, to learn how to better design your utility bill to serve customers' needs. We'll discuss our recent ethnographic market research, customer-centric design-thinking approaches, and more.
Breaking down barriers to innovation
E Source hosted over 160 utility innovators in Seattle, Washington, in early April for a conference focused on moving ideas into action. We got the chance to discuss common barriers to innovation and to collaborate with peers on how to overcome those barriers.