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1 - 6 of 6 results
How to make the billing and payment experience a positive customer touchpoint
When designing a better billing and payment experience, whether it's for residential or business customers, it's critical to look at each interaction from the customer's point of view.
The low- and moderate-income customer energy assistance journey
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
Refreshing the way we bill: Prepay energy customer survey
Hear from Jamie Wimberly, one of the foremost experts on prepay energy, as he leads this webinar by providing an overview of prepay energy, the details of the annual customer survey of the Prepay Energy Working Group, and what it means to the utility industry.
Using behavioral strategies to improve prepay and demand-side management
Prepaid billing is common, but have you considered the behavior-based energy savings prepay can produce? Join other utilities to hear about their experiences and the latest E Source research on how you can use behavior science to improve your prepay offerings and your DSM programs in general.
Developing a business case for prepay
Making waves in the world of prepay. In this exchange, we’ll discuss how to develop a sophisticated business case for prepay billing that will ultimately aid utilities when designing a new prepay program.
From bill to payment: Improving the customer experience
<p>For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.</p>