Digital Self-Service
Most recent content on this topic
E Source study reveals increased focus on utility website accessibility in 2023
Sannie Sieper | November 13, 2023
This press release announces the full rankings of the E Source 2023 Website Benchmark. Conducted every other year since 2002, the Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers.
Press release
E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
Sannie Sieper | October 30, 2023
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
Press release
Fostering energy affordability and equity in the utility space
Ben Nathan | November 7, 2023
Energy affordability and equity are core to our mission at E Source. Join us to learn how utilities can navigate challenges and better serve their income-qualified and other vulnerable and underserved customers and communities.
Online event
Successful strategies for technology implementation communications
Jessica Kerr | July 13, 2023
Implementing a new business technology is a complex process. It can include several systems and many intricacies. But communication and education are two factors that heavily influence overall success. Join us to learn how E Source can help your team implement a successful communications strategy.
Online event
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
Sannie Sieper | May 16, 2023
This press release congratulates South Coast Water District (SCWD) for the successful migration of its customer information system and the deployment of a new customer self-service solution. E Source helped SCWD modernize its systems to provide world-class customer service to its constituents.
Press release
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
Sannie Sieper | April 25, 2023
This press release congratulates the City of Tallahassee, Florida, for its successful digital transformation. The E Source NavigateOne Methodology guided the customer information system and meter data management system implementation.
Press release
Creating customer-centric DSM programs
Erin Penksa | April 5, 2023
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.
Podcast
Storms are coming: The power of predictive analytics for storm response, restoration, and outage communications
Jessica Kerr | May 10, 2023
As the intensity of storms increases, utilities are often faced with more damage to their infrastructure than in past decades. Using predictive analytics during storm preparation and response, we can better manage these events. Learn how E Source Data Science can help with storm outage prediction.
Online event
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
March 14, 2023
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
Case study
E Source selected to design, build, and operate New York’s Integrated Energy Data Resource platform
Sannie Sieper | December 12, 2022
This press release announces the selection of E Source by the New York State Energy Research and Development Authority to develop New York’s Integrated Energy Data Resource (IEDR) platform.
Press release
