Host Bryan Jungers, director of mobility at E Source, talks with Laura Beavin-Yates, vice president of customer success for Immersion Neuroscience, and Rachel Cooper, director of E Source Market Research, to learn about a collaboration between Immersion Neuroscience and E Source that produced some exciting and useful results.
Diversity, equity, and inclusion isn’t a new concept for utilities, but there’s a new energy equity movement sweeping the utility sector. Who better than Dr. Tony Reames, senior adviser of energy justice at the US Department of Energy (DOE) to explain how energy equity can benefit utilities, cities, and customers.
E Source is excited to announce the results of the E Source 2023 Business Customer Satisfaction Study. The company surveyed small and midsize business (SMB) customers to discover the utility attributes they value most, as well as where their utility ranks on those attributes.
E Source is pleased to announce the results of the E Source 2023 Business Customer Satisfaction Study. The company surveyed large business customers to discover the utility attributes they value most as well as where their utility ranks on those attributes.
E Source is pleased to announce the launch of its Affordability and Equity practice. This new and unique offering merges best-in-class research and advisory capabilities with extensive, hands-on expertise. It also marshals the collective resources of the company, including breakthrough data science and implementation services, to help utilities navigate complex affordability and equity challenges and better serve vulnerable customers and communities.
As we wrap up 2023, we wanted to reflect on the success of E Source Forum 2023. So I sat down with Dave Perotti, E Source CEO, and Michael Carter, president of E Source Research and Advisory, to do just that.
“This year’s Forum was dedicated to not only elevating the customer experience but making it an equitable one. Because of this, the overarching theme seemed to be one of transformative exploration,” said Perotti.
This report was coauthored by Tom Lienhard, an executive consultant. Tom Lienhard retired from Avista Utilities in 2021 as an efficiency engineer after more than 25 years with the utility. His expertise as a mechanical engineer and experience with facilities management have given Tom a unique understanding of customers’ needs related to metering, distributed generation, and energy usage.
According to the E Source 2023 Account Management Assessment, more utilities are splitting business customers into groups to improve their experience. The utilities are creating separate strategies for each group and increasing their use of account-level plans. Utilities are also engaging with business customers virtually more often—a cost-effective approach that started during the coronavirus pandemic and aligns with changing customer expectations.
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