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21 - 30 of 45 results
Engaging middle managers to stoke a customer-centric culture
Organizations often overlook the critical role managers play in creating a customer-centric culture. Don't assume your managers know everything about your customer experience initiatives. Learn how to take action, educate, and empower them to be powerful customer experience advocates.
E Source delivers road map to overcome major barriers to adoption of electric vehicles
Project for Colorado Energy Office will help state meet goal of nearly 1 million EVs on the road by 2030
This press release describes the research E Source conducted for the Colorado Energy Office. The Colorado Electric Vehicle Education and Awareness Roadmap identifies barriers to electric vehicle adoption and highlights messaging strategies that will help the state overcome such hurdles.
How customers prioritize paying their utility bills during COVID
Findings from the 2020 COVID-19 Residential Survey
Your customers want to pay their utility bills on time and in full. But due to COVID-19, some of your customers have needed to prioritize certain household bills over others. In the 2020 E Source COVID-19 Residential Survey, we asked customers how and why they prioritize their household bills.
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
What type of customers have DER technologies?
Through the 2018 E Source Residential DER Customer Market Research, we asked customers in the US and Canada about their distributed energy resource (DER) technologies and their interest in them. From this, we developed 12 DER technology customer personas to consider during your portfolio design.
E Source announces top utilities in business customer satisfaction
Clark Public Utilities, PPL Electric Utilities take top spots in respective benchmarks
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
Voice-of-the-customer success: Consulting case study
Learn how E Source Consulting & Advisory Services helped a leading manufacturer of wire products for the building, energy, and original equipment manufacturing sectors create and implement a comprehensive voice-of-the-customer program that's building customer loyalty.
Optimizing a utility voice-of-the-customer program: Consulting case study
Learn how E Source Consulting & Advisory Services helped South Jersey Gas implement a comprehensive voice-of-the-customer program that increased the focus on customers throughout the utility and created an emphasis on data-driven decision-making.
E Source completes utility industry’s first omnichannel study
Results reveal importance of giving customers options for interacting with their utility
This press release announces the release of results from the industry-first E Source Omnichannel Survey.
Innovative residential rate design and pricing
This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options.