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Understanding low- and moderate-income customers’ needs through data science and ethnography
To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges.
The more the merrier at E Source Forum 2021
An interview with Michael Carter, president of Research and Advisory
Hear what Michael Carter, president of Research and Advisory at E Source, has to say about what he’s looking forward to at the 2021 E Source Forum and why he’s excited about our hybrid (online and in-person) event.
Decarbonization: The defining utility trend of the next decade?
Over the past three years, states, provinces, cities, and utilities across the US and Canada have made bold commitments to address carbon emissions. As of March 2020, more than 20 utilities in the US have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050.
Breaking down barriers to innovation
E Source hosted over 160 utility innovators in Seattle, Washington, in early April for a conference focused on moving ideas into action. We got the chance to discuss common barriers to innovation and to collaborate with peers on how to overcome those barriers.
The five design imperatives
Integrate these key approaches when designing programs, products, and experiences
E Source and partner Egg Strategy identified five design elements that are crucial to include when designing residential programs, services, and experiences. Incorporating these elements will make your products and services more attractive to customers and boost program engagement and retention.
2022 Beyond the meter consumer survey findings
In 2022, the Beyond the Meter (BTM) Working Group conducted a survey of more than 1,000 Americans. We asked questions about the BTM market and the role of their utility. Join us to hear highlights of our findings.
Reimagining electricity pricing to meet beneficial-electrification and carbon-reduction goals: Now’s the time for big changes
Come hear two national experts talk about pricing in the context of electrification and carbon reduction.
The what and why of technology transfer: Redefining success to meet today’s challenges
Where do good technologies and program measures come from, and how do we know them when we see them? In this web conference, we’ll discuss environments that nurture innovation and how utilities are fostering them.
Energy in the context of low-income customers' lives: Insights from E Design 2020 ethnographic research
<p>Low-income customers have a lot on their plate, and they&#039;re not thinking about (and often don&#039;t know about) the energy-related services utilities can offer them. Through this web conference, you&#039;ll encounter video and audio clips of low-income customers talking about their energy challenges.</p>