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21 - 30 of 111 results
Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience
Consulting case study
This case study explains how the E Source Solution Services team helped a utility achieve its big dream of modernizing its CIS and improving the customer experience.
What will it take to become a Sustainable Utility?
Reflections on the 2022 Forum
Ted Schultz, E Source CEO, reflects on the resounding success of E Source Forum 2022 and highlights the importance of becoming a Sustainable Utility in 2023. Learn what strategies your utility can adopt in the new year to make this happen.
The quilt for a better tomorrow: A metaphor for the Sustainable Utility
We were honored to have NiSource’s Jennifer Montague deliver the opening keynote at the E Source Forum 2022. Discover why she thinks utilities should use quilting as a guide for planning for a sustainable energy future and how the four main parts of a quilt represent vital parts of the plan.
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
WEC Energy Group, Clark Public Utilities, and Snohomish County PUD take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
WEC Energy Group, Clark Public Utilities, and Snohomish County PUD take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.
How BGE used E Source expertise to encourage employees to engage in improving the customer experience
BGE used E Source research, resources, and customer experience (CX) expertise to engage employees in CX. As a result, the utility moved up three places among its peers in the J.D. Power Electric Utility Customer Satisfaction Study. Learn how you can replicate BGE’s success.
E Source Forum 2022 is prepared to Empower the Sustainable Utility
Celebrating 35 years as the premier utility conference with insights from utility peers
This press release highlights the 35th anniversary of the E Source Forum and announces the two keynote speakers: Jennifer Montague, senior vice president and chief customer officer of NiSource, and Quinn Parker, founder and CEO of Encolor.
E Source acquires DEFG to become the leader in equity solutions for utilities
This press release announces the E Source acquisition of Distributed Energy Financial Group (DEFG). DEFG is a utility customer research and advisory firm with expertise in low income, equity, and customer experience.
10 reasons to attend the E Source Forum
On the fence about attending the E Source Forum? From the ability to attend in person or online to exceptional learning and networking opportunities, here are 10 reasons why you won’t want to miss it.
Calculating the value of CX
Findings from the 2022 Customer Experience Survey
One of the biggest challenges in making the business case for customer experience (CX) initiatives is turning intangible concepts into a tangible ROI. Learn which CX metrics affect business outcomes and how to calculate the ROI of CX in this report.