Search

Refine search

Type

Service

Topic

Tool

Refine search

Type

Service

Topic

Tool

101 - 110 of 111 results
Achievements in Customer and Employee Experience: 2024 honorees
Equity and the utility customer: Highlights from 2023 customer survey findings
4 creative ways to gather customer data to improve CX
Strategic perspectives on managing the affordability challenge
Achievements in Customer and Employee Experience: 2024 honorees
This blog honors this year’s winners of the Website Benchmark Award of Excellence and the Achievements in Customer and Employee Experience—utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
A comprehensive guide to the Forum 2024 agenda
E Source Forum planning is underway, and we have some exciting changes to the agenda this year! In this blog, we describe the new topical tracks and highlight a session from each. Check out the agenda and start planning your personal Forum experience today.
4 creative ways to gather customer data to improve CX
Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer feedback is getting sparse. Here are four creative ways utilities can find value in unsolicited data sources to better listen to and understand what customers are discussing.
Equity and the utility customer: Highlights from 2023 customer survey findings
Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And the results from two of our annual surveys emphasized that point. Here are a few highlights from a recent webinar where we shard those survey results.
Strategic perspectives on managing the affordability challenge
Recently, at our Low-Income Energy Issues Forum annual meeting, utility leaders came together to share how they have been addressing the affordability challenge. In this blog, we share a few of the solutions from participating utilities.
6 utility New Year’s resolutions to benefit customers and the grid
Happy New Year! As we gear up for another year of helping utilities tackle challenges head-on, we wanted to share a list of New Year’s resolutions that every utility should consider in 2024.