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1 - 10 of 72 results
New metrics: Assessing energy burden and bill impacts
This analysis explores how utilities can move beyond traditional metrics to better understand and reduce energy burden for income-qualified customers.
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
This case study shows how JEA used data and customer insights to design a more effective, empathetic payment assistance campaign for low- and moderate-income (LMI) customers.
A Northeastern utility implements a data-driven vegetation management solution
This case study shows how a Northeastern utility moved from routine, schedule-based vegetation management to a targeted, data-driven approach to reduce outages and improve reliability.
How Ameren deployed an outage strategy to increase customer satisfaction by 68%
This case study shows how Ameren Illinois transformed its outage experience by shifting to a customer-centered strategy.
How Arizona Public Service improves wildfire response through collaboration
E Source case study
This case study explains how the E Source IWRMC helps utilities improve wildfire response through collaboration.
Helping a California agency meet water loss regulations and reduce real loss by 25%
Consulting case study
This case study explains how the E Source Water Loss Consulting team partners with utilities to make informed decisions about water loss management.
Utility improves storm outage prediction accuracy by 20%
Data science case study
This case study explains how E Source Data Science helped a Northeastern utility reduce storm response costs by 25%.
Transforming engineering and construction for better customer experience
Consulting case study
This case study explains how E Source helped a municipal electric utility transform its engineering and construction, resulting in a $60 million increase in CIAC revenue with a 50% reduction in overtime and truck rolls.
From meter reading to business leading: Using AMI to modernize utility operations
Consulting case study
This case study explains how the E Source Consulting team helped an East Coast utility move from a traditional meter-focused operation to a data-driven Smart Meter Operations Center.
A Northeastern utility implements a data-driven vegetation management solution
Data science case study
This case study explains how the E Source Data Science team helped a Northeastern utility deploy a risk-based vegetation management solution that delivered a 14% improvement in System Average Interruption Frequency Index (SAIFI).