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1 - 8 of 8 results
Omnichannel Survey
E Source assessed the omnichannel efforts of the utility industry across eight customer-facing channels. Our survey looks at the health and integration of those channels from a representative sample of US and Canadian residential customers and their utilities. E Source members can view the results.
Utilities use segmentation to improve the business customer experience
Enbridge Gas retains top spot in the E Source 2023 Account Management Assessment
This press release announces the results of the E Source 2023 Account Management Assessment. This voice-of-the-utility study compares account management departments and performance, giving clients valuable insight into how their organization and the industry at large are serving business customers.
E Source advises utilities to improve account and sector planning
Enbridge Gas, Colorado Springs Utilities, and FPL rank highest in 2021 Account Management Assessment
This press release announces the results of the E Source 2021 Account Management Assessment. This voice-of-the-utility study compares account management departments and performance, giving clients valuable insight into how their organization and the industry at large are serving business customers.
Channels, goals, and resources: Highlights from the 2021 Social Media Survey
The E Source 2021 Social Media Survey uncovered the social media strategies, support structures, and approaches to content creation of nearly 30 utilities. In this summary of some key results, learn about the goals utilities have for social media and how they organize their social media efforts.
Key findings from the 2018 E Source Utility DER Strategy Benchmark
The 2018 E Source Utility DER Strategy Benchmark revealed how utilities are innovating, how key program metrics are evolving, and how you can become a trusted energy advisor by offering customers information on distributed energy resources (DERs). Check out our infographic for details.
How are utilities engaging customers on social media?
The 2018 E Source Social Media Survey revealed which social media channels utilities are using to connect with their customers as well as the most successful techniques utilities have developed for boosting engagement on social media. Check out our infographic to learn more!
Fleet electrification: Highlights from our latest voice-of-the-utility research
Join our webinar to see highlights from the E Source 2023 Fleet Electrification Utility Survey. We’ll cover the latest utility trends, programs, and plans related to nonresidential fleet electrification. You can use this information to help prioritize your fleet electrification initiatives.
Looking back to look ahead: recap of utility contact center research and current trends analysis
UCRC Future Proofing the Utility Contact Center
Tim Montgomery, industry expert and E Source Utility Customer Research Consortium consultant, will recap the research we did four years ago with 10 utilities on future-proofing the contact center. Then, he’ll present current-state analysis of contact center trends and best practices.