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Use data and collaboration to ensure the success of your crisis communications plan
With storms becoming more prevalent and severe, teams must collaborate to deliver accurate and prompt communications to customers, but it can be challenging to coordinate the flow of information. We explain how solutions from E Source Data Science and the Corporate Communications Service can help.
How to communicate to customers about wildfire risk and prevention
Utility and customer strategies for wildfire mitigation and readiness
Learn how you can improve customer experience and reduce wildfire risk by openly communicating with your customers about your utility’s wildfire safety plans. Show customers what you’re doing to prevent fires and empower customers to do their own wildfire mitigation and preparation.
Improving utility storm response
Host Bryan Jungers welcomes to the podcast E Source Data Science colleagues Josh Denzler, director of sales innovation, and Devon Grodkiewicz, solutions adviser. They discuss the challenges utilities face in storm planning, response, and recovery as storms are becoming more frequent and more severe.
What’s your utility doing for customers, employees, and your community during COVID-19?
A public E Source Google spreadsheet
We’re tracking utilities’ responses to COVID-19. You’ve been doing a lot to communicate with, protect, and support your customers, employees, and community. You’re moving fast and we’re missing some admirable efforts. Add your goodwill to this public spreadsheet. And see what your peers are doing.
Empathy and energy: A frank discussion with crisis communications experts
It’s more important than ever to get your crisis communications right. Join us to hear from crisis communications experts, who will explain how to develop messages that will cut through the clutter and how to deliver actionable information for the public.