NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.

Download web conference slides (PDF)

During the coronavirus pandemic, customers are hearing more and more messages that fit into the category of crisis communications. You need to get your utility’s crisis communications messaging right to make sure it cuts through the noise your customers are hearing. Join us for a panel discussion with crisis communication experts.

You’ll learn:

  • The most important messages your utility should communicate during COVID-19
  • How to craft messages that will be salient over the long term
  • Which channels customers are looking to for these messages


Bill LeBlanc, Chief Instigation Agent, E Source
Luke Currin, Associate Director, Customer Engagement Solutions, E Source


Dr. Andi O’Conor, Speakcoach
Matt Moseley, Dovetail Solutions
Maria Hartshorne, MTR Communications

For more information about this event, please email us or call 1-800-ESOURCE (1-800-376-8723).