Search

Refine search

Type

Service

Topic

Tool

Refine search

Type

Service

Topic

Tool

1 - 4 of 4 results
How to improve your utility website: Findings from the 2017 E Source Website Benchmark Study
Read best practices based on industry-level findings from the E Source Review of North American Electric and Gas Company Residential Websites. The study analyzes website features, tested on computers as well as mobile devices, that are important to residential utility customers.
Why you should have a mobile app and how to develop it without breaking the bank
According to the E Source 2022 utility mobile apps industry scan, one-third of utility companies don’t have a mobile app. New mobile options make it accessible for you to build a mobile experience no matter your budget. We cover your options in this report.
How to design and launch your utility’s mobile app
Your customers want to interact with you on a mobile app, but less than half of all utilities currently offer one. In this report, you’ll learn why you need a mobile app, what features it should include, and how to launch it to see the greatest return on your investment.
Improving your customers’ outage experience
An exchange for members of the Tennessee Valley Public Power Association
An electric outage is a moment of truth for utilities and their customers. Join this exchange to learn how to transform an outage from an experience that dissatisfies customers to one that builds greater satisfaction and loyalty.