Search

Refine search

Type

Service

Topic

Tool

Refine search

Type

Service

Topic

Tool

1 - 10 of 15 results
Key highlights and memorable moments from the 2023 Forum
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
Boosting customer program adoption rates with market research and data science
Research and advisory case study
This case study explains how E Source helped a municipally owned power and water utility boost customer program adoption rates with market research and data science.
The top 10 sessions from the 2020 E Source Forum
At this year’s E Source Forum, we featured 27 sessions across two days and four themes: postpandemic recovery, decarbonization, utility of the future, and serving vulnerable communities. Find out which sessions were most popular, catch up on the key takeaways, and watch the session recordings.
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
This press release announces the E Source Executive Roundtable for Customer Innovation, which is being held in Boston on April 16, 2019. This meeting for the executive leadership of utilities’ customer-facing departments will immerse participants in design thinking and ethnographic research.
Even with leadership buy-in, CX implementation doesn’t always happen
What steps can you take to better implement customer experience at your organization? This infographic has a few helpful recommendations, driven by findings from the 2018 E Source Customer Experience Survey.
Voice-of-the-customer success: Consulting case study
Learn how E Source Consulting & Advisory Services helped a leading manufacturer of wire products for the building, energy, and original equipment manufacturing sectors create and implement a comprehensive voice-of-the-customer program that's building customer loyalty.
Optimizing a utility voice-of-the-customer program: Consulting case study
Learn how E Source Consulting & Advisory Services helped South Jersey Gas implement a comprehensive voice-of-the-customer program that increased the focus on customers throughout the utility and created an emphasis on data-driven decision-making.
Customer storytelling: Building empathy through in-context research
In-context research is the best way to build empathy and a high-fidelity understanding of how people interact with your offerings and what drives their preferences. In this Forum 2017 video excerpt, Tom Rosholt of Morspace Inc. talks about why utilities need to implement an empathetic approach.
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.
The low- and moderate-income customer energy assistance journey
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.