Search

Refine search

Type

Service

Topic

Tool

Refine search

Type

Service

Topic

Tool

1 - 10 of 22 results
Customer and Employee Experience Awards
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. Learn more about the awards and how to submit an entry!
Achievements in Customer and Employee Experience: 2025 honorees
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Customer and Employee Experience Awards
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. Learn more about the awards and how to submit an entry!
Achievements in Customer and Employee Experience
Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience. Learn more about the awards and how to submit an entry!
E Source Announces Utility Award Winners at Forum 2024
The E Source awards recognized utility leaders in advertising, residential and business customer experience, employee experience, and website excellence.
This press release announces the winners of the E Source Utility Awards at Forum 2024.
Use the 6 Es framework to improve the employee experience
Key findings from the 2022 Employee Experience Survey
In this report we summarize the key findings from the E Source 2022 Utility Employee Experience Survey, where utility contact center employees rated their organization’s ability to deliver on the 6 Es framework. Utilities that participated in the 2022 survey can view the full survey results.
How BGE used E Source expertise to encourage employees to engage in improving the customer experience
BGE used E Source research, resources, and customer experience (CX) expertise to engage employees in CX. As a result, the utility moved up three places among its peers in the J.D. Power Electric Utility Customer Satisfaction Study. Learn how you can replicate BGE’s success.
Engaging middle managers to stoke a customer-centric culture
Organizations often overlook the critical role managers play in creating a customer-centric culture. Don't assume your managers know everything about your customer experience initiatives. Learn how to take action, educate, and empower them to be powerful customer experience advocates.
Your utility may not be ready to go back to work, but it can go forward
It’s clear that utility staff won’t be rushing back to the office any time soon. In the meantime, how do you continue to engage staff at home and help them connect with one another and their managers?
From lab scale to customer sales: Innovative strategies for driving tech-transfer initiatives
E Source Forum 2019 speaker interview
New and emerging technologies can help you revolutionize your utility’s programs and services, but technology alone cannot save you. At Forum 2019, we asked Brian Barnacle from Energy Solutions a few questions about fostering technology innovation and helping tech teams develop soft skills.