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1 - 4 of 4 results
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
Consulting case study
This case study explains how the E Source Technology Planning and Implementation Consulting team helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
The low- and moderate-income customer energy assistance journey
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
Managing the affordability crisis
The traditional approaches to keeping customers current and out of debt aren’t working as intended. We’ll be discussing alternative approaches to arrearage management, as well as how to use data science to be much more proactive and precise.
Heat-related disconnection moratoriums: Critical review and policy recommendations
In the summer of 2023, the City of Phoenix experienced 54 days of extreme heat – over 110 degrees. SRP began the process of reviewing its moratorium policy and practices to determine if a policy change was necessary. This process involved stakeholder interivews, customer surveys, and more.