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1 - 10 of 30 results
Achievements in Customer and Employee Experience: 2025 honorees
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Use data and collaboration to ensure the success of your crisis communications plan
With storms becoming more prevalent and severe, teams must collaborate to deliver accurate and prompt communications to customers, but it can be challenging to coordinate the flow of information. We explain how solutions from E Source Data Science and the Corporate Communications Service can help.
LMI program enrollment improvements that make a difference
Enrolling in a utility program should be easy, quick, and stress-free for customers. Here are a few program enrollment improvement strategies that have been successful for Avista Utilities, Seattle City Light, and the Los Angeles Department of Water and Power.
Small and midsize business customers desire energy reliability, trustworthiness, and effective emergency communications
Clark Public Utilities, Pedernales Electric Cooperative, and WEC Energy Group earn top marks in Business Customer Satisfaction Study
This press release announces the results of the E Source 2023 Business Customer Satisfaction Study, an annual survey of more than 1,400 small and midsize business utility customers.
Large business customers desire energy reliability, effective emergency communications, and trustworthiness
OUC, WEC Energy Group, and FPL take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2023 Business Customer Satisfaction Study, an annual survey of more than 600 large business utility customers.
Boosting customer program adoption rates with market research and data science
Research and advisory case study
This case study explains how E Source helped a municipally owned power and water utility boost customer program adoption rates with market research and data science.
Beyond listening: Turning customer feedback into action
Utilities have an overwhelming amount of customer feedback available to them at all times through surveys, call transcripts, social media posts, focus groups, and more. But how are they to organize this mass of data and use it to create concrete improvements for customers?
Achieving customer satisfaction goals with a deliberate approach to customer experience investments
Consulting case study
This case study explains how E Source helped a multicommodity utility achieve its customer satisfaction goals with a deliberate approach to customer experience investments.
Ameren’s outage experience
Consulting case study
Learn how E Source Consulting and Advisory Services helped Ameren develop and implement a strategy for unplanned outages. The initiative led to an improved customer outage experience, streamlined operations, and a measurable increase in customer satisfaction.
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
WEC Energy Group, Clark Public Utilities, and Snohomish County PUD take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.