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11 - 17 of 17 results
The first five steps to a successful CIS implementation
Updating your customer information system (CIS) will affect nearly every employee and function within your utility. But a CIS project is more than just a technological change—it requires organizational and individual change. Learn about our recommendations to prepare for your CIS implementation.
Within scope, under budget, and on time: How Citizens Energy Group implemented a new CIS without skipping a beat
Consulting case study
This case study explains how the E Source Solution Services team helped a utility confidently navigate the assessment, procurement, and implementation stages of upgrading their customer information system.
E Source acquires AAC Utility Partners to help utilities accelerate their transformation to digital, data-driven organizations
This press release announces the acquisition of AAC Utility Partners, a leader in CISs and other critical operational systems. With this acquisition, E Source can now partner with utilities to successfully deliver operational systems and fully leverage the cloud and predictive data science.
Huntsville Utilities Knows How to Win Back Customers
When Huntsville Utilities’ customers began driving to its office because it was quicker than calling customer service, the utility knew it needed to make some changes. Customer service manager Kim Torres explains the tactics Huntsville Utilities used to rebuild its relationship with customers.
Successful strategies for technology implementation communications
Implementing a new business technology is a complex process. It can include several systems and many intricacies. But communication and education are two factors that heavily influence overall success. Join us to learn how E Source can help your team implement a successful communications strategy.
6 utility New Year’s resolutions to benefit customers and the grid
6 utility New Year’s resolutions to benefit customers and the grid
Happy New Year! As we gear up for another year of helping utilities tackle challenges head-on, we wanted to share a list of New Year’s resolutions that every utility should consider in 2024.